POSITION SUMMARY

The Community Engagement Coordinator at the Kansas Distribution Center (KDC) is responsible for creating a positive and impactful experience for volunteers, both onsite and off-site events. This Tuesday – Saturday role manages group reservations, leads volunteer orientations, and ensures volunteers are informed, prepared, and connected to the organization's mission.

PRIMARY RESPONSIBILITIES

Kansas Distribution Center (KDC) Duties

• Supervise and assist volunteers during Saturday shifts, serving as the primary point of contact for onsite questions, needs, and troubleshooting to ensure a positive, productive, and safe experience.
• Work closely with the First Impressions Coordinator to maintain consistent front desk coverage during business hours, Tuesday through Saturday.

Volunteer Engagement Group Reservations

• Coordinate reservations for the KDC, ensuring timely communication, accurate details, and efficient scheduling.
• Collaborate with the Kansas City Coordinator to provide additional assistance during peak volunteer seasons.
• Provide group leaders with clear details on program guidelines, risk management considerations, and logistical requirements prior to their visit.
• Track and document group participation and volunteer hours for reporting and compliance.

Onsite Volunteer Experience

• Collaborate daily with Volunteer Engagement Center (VEC) to confirm and share accurate volunteer counts.
• Oversee volunteer check-in, ensuring all participants sign in and required waivers are properly filed.
• Lead volunteer orientations, deliver clear program details, expectations, and safety guidelines.
• Create a positive volunteer experience by ensuring participants are informed, confident, and ready to serve.
• Provide support to VEC staff assisting with coverage during volunteer shifts as needed.

Volunteer Engagement at Off-Site Events & Packing Opportunities

• Lead food drive engagements by planning and managing logistics-including scheduling, material preparation, and partner communication-to ensure smooth implementation of off-site packing activities.
• Coordinate and oversee event setup, including transportation, volunteers, and supply management.
• Represent Harvesters at off-site events, fostering relationships with community partners and volunteers.
• Prepare post-event reports to support organizational goals and continuous improvement efforts.

POSITION EXPECTATIONS

• Provides flexible assistance across functions to ensure successful operations.
• Welcoming visitors, volunteers, and callers with courtesy and professionalism.
• Foster an inclusive environment building strong relationships with volunteers and community partners.
• Communicate effectively, tailoring messaging to different audiences and situations to manage expectations, ensure clarity, and uphold risk management standards.
• Manage complex scheduling, group logistics, and volunteer records with precision and attention to detail.
• Confidently lead orientations and group overviews, setting expectations, and promoting safety.
• Plan and implement onsite and off-site volunteer engagements, ensuring readiness, and smooth operations.
• Address questions and challenges promptly while adapting to changing priorities and environments.
• Handle confidential information responsibly and deliver exceptional customer service.
• Work cross-departmentally to align volunteer engagement with broader resource development and organizational goals.

OTHER ASPECTS OF THE JOB

• This position requires comfort with light physical activities such as standing, walking, bending, and lifting, as well as the ability to drive a large cargo van and operate power equipment.
• Demonstrate flexibility to work occasional evenings and weekends in support of community engagement events and organizational initiatives.
• Maintain a thorough comprehension of Harvesters' food safety policies and consistently follow all procedures to ensure full compliance.

JOB QUALIFICATIONS

• High school diploma or equivalent; associate degree or higher preferred.
• Proven customer service experience in front desk, administrative, or hospitality settings.
• Strong relational and communication skills, both verbal and written.
• Ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.
• Proficiency in Microsoft Office Suite and familiarity with basic database or scheduling systems.
• Highly organized with strong recordkeeping and time management skills.
• Demonstrated ability to work independently and collaboratively within a team.
• Professional demeanor, discretion, and adherence to confidentiality.

PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCE

• Coordinating and engaging volunteers across diverse programs and events.
• Planning and managing event logistics, including scheduling and resource allocation.
• Building and maintaining relationships with community partners and stakeholders.
• Fostering a welcoming and respectful approach to volunteer and community engagement that makes others feel connected and supported.